ExProTrack Refund Policy

All payments for ExProTrack are processed by Paddle.com, which acts as our Merchant of Record. Paddle handles billing, tax, invoices and refunds on our behalf.

This means your card statement and invoice will show Paddle as the seller, and any approved refund will be paid back by Paddle to the original payment method where possible.

• New subscriptions: you may request a refund within 14 days of your first payment if you are not happy with the Service and you let us know during that period.
• Renewals: refunds for renewal payments are handled case by case. In general, we can only consider a renewal refund if you contact us within a short time after renewal and there has been little or no active use of the Service in the new period.

In some countries, local “cooling-off” rules may give you extra rights. Where those rules apply, we will follow them in addition to this policy.

To request a refund, please email support@exprotrack.com with:

• your full name,
• the email address used for the purchase,
• your Paddle order number (shown on the invoice or receipt),
• a short note explaining why you are asking for a refund.

We will review the request and may also work with Paddle support to complete the process. In some cases Paddle may contact you directly while handling the refund.

• Approved refunds are usually sent back to the original payment method.
• Refund timing depends on banks and card providers. It can take several working days before the amount shows on your statement.
• If the original payment method can no longer accept the refund, Paddle will guide you on the next steps where possible.

While we try to be fair, there are situations where a refund may be refused, for example:

• continued active use of the Service well after the renewal date;
• clear misuse of the Service or breach of our Terms of Service;
• fraudulent or suspicious activity linked to the account;
• refund requests made long after the original payment, where our payment partners can no longer process the refund.

You can cancel your ExProTrack subscription at any time. When you cancel:

• your access stays active until the end of the current paid period, unless a refund is approved;
• no further charges will be made after the current paid period ends.

Cancelling a subscription stops future renewals. It does not automatically create a refund request; you must contact us if you also want to ask for a refund under this policy.

We may update this Refund Policy from time to time. The latest version will always be available at /refund/ and the “Last updated” date at the top of this page shows when it was last changed.

If you have questions about this policy or a payment on your account, please email support@exprotrack.com.